
Frequently asked questions
Which payment methods are available?
We accept payments via credit cards. For more details, please visit our Shop page.
How do I track my order?
Track your order using the tracking number provided in your confirmation email.
How do I request a refund?
To request a refund, please contact malatesta.artist@gmail.com with your order details. Approval may take 1-2 weeks depending on how fast your info is provided and after receipt of the the returned item. Refunds are processed within 5-7 business days after approval.
What is your return policy?
Our return policy allows you to return items within 30 days of purchase only if the items are in their original condition and packaging. The package must be intact and not opened. We advise taking a video of the reception and unpacking process, to document the exact conditions of the item. Contact malatesta.artist@gmail.com for further assistance.
Is international shipping available?
Yes, we offer international shipping to many countries. Shipping costs and delivery times vary depending on the destination. For more details, please check our Shop page.
How does digital art differ from traditional art?
Digital art is crafted using digital tools and software, while traditional art involves physical materials like paint and canvas. Each medium offers unique qualities, allowing for equally expressive and valuable creations.